It is our mission to strive to meet the following statements:
- We consider that quality, safety & value be the most important factors for all our products.
- We strive to exceed customer's expectations and serve their needs.
- We will ensure that every item is fully inspected and tested prior to sale and that every item will be PAT tested (where applicable)
- Every sale, service or repair will deliver value supported by a high quality after sales service.
- We will have a focus on continued staff development and training to reach the highest standard of service possible.
- We will continue to develop, expand and grow as a business
- We will endeavour to attain the highest possible levels of customer satisfaction.
- We will comply with all legal obligations in relation to our products, services & repairs.
- We will operate the business with the least possible environmental impact.
- Where possible we shall recycle to the highest level possible
- We will dispose of our waste products and packaging in an environmentally friendly manner through recycling and reuse.
- We will dispose of hazardous waste in the appropriate manner through registered companies capable of dealing with such waste e.g. damaged LCD tubes.
- We will meet our WEEE obligations and dispose of the waste through an appropriate and environmentally low impact means.
- We aim to return any item we have for service and/or repair within 7 days (depending on the lay time for parts).